BMW of Shawnee Mission Reviews & Testimonials
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Great customer service, excellent communication and very helpful. Got me new tires on my car and safety back in the road! Technician was great and provided some insight on my car and was very knowledgeable! Will be back and will request same adviser and tech!
Clinton Wong has been tenacious in dealing with a very difficult problem. He is the best service advisor I have had in over 50 years of premium car service of BMW, Porsche, Lexus and Mercedes. The Baron BMW dealership deserves a 5+ star rating! This is my 6th BMW that I have owned since 1967.
Delivered service on time as promised. Good waiting area, stocked with drinks & snacks! Highly recommend
Professional service, quick turnaround. The employees were very pleasant and helpful with my recall service.
This dealership was great to work with. Quick work and let me know everything going on with my vehicle.
Virginia was an excellent service representative. She was thorough and handled everything efficiently. The work was completed promptly.
Amazing sales and customer service! Fantastic assistance in getting my new X6 built, ordered and delivered.
Wonderful service and easy purchase! I would highly recommend this dealer to anyone purchasing a vehicle!
Pierce was great and super easy to work with. This was my first time buying a vehicle and he made the process as smooth as possible. Very knowledge.
Clinton, my service advisor was outstanding, he communicated well and kept me updated through every step of my service on my X5.
Super friendly staff and easy to schedule my appointment. Nice waiting area, too. Happy I bought from them.
I have received exceptional service from Matt who is the Service Advisor. He is very professional, offers great advice on service matters and had excellent people skills. He offered fair pricing and prompt service,
Excellent service by Virginia Mitc took my car for a flat tire and her attitude was 100%
I had Tre today. I really liked him. He was honest and direct. Nobody tried to sell me anything I knew I didn’t need. How refreshing!
Excellent quality and service, very professional, highly recommended. I especially appreciate their great Saturday hours and service specials.
The service was timely and the representative was nice, they met all my needs and covered all issues I had
The service department is amazing. They were able to get me an appt quickly & the job was completed while I waited.
I lived in many states across America. Absolutely one of the best dealerships I’ve ever been to. They treat you with kindness and respect. Every time I come in for service. It’s always stress and worry free. I have gotten to know a few of the people in-service and on the sales side. I feel like I’m always coming to see a friend and they are always happy to see me.
I am going to Baron BMW for last 4 years and service is always top notch.
I had a software malfunction with my vehicle, called the dealership in the morning, had the vehicle dropped off, and was provided a loaner within a matter of a few hours. The issue was resolved shortly after, and I was able to get my vehicle back the same day. Thanks to Clinton for helping address the issue and turn it around immediately.
Great service, very attentive to customer needs, professional staff and very clean facility, early accessibility
Isabella was great. Look forward to the next time we come in for service. Thank you
Very pleasant and efficient to deal with for regular servicing as well as for emergency matters
This was my first time visiting this dealership for maintenance; the service was excellent and the efficiency was impressive—it felt just like being back at a BMW dealership in China.
Quick in and out service today. Service advisor curious and helpful. Needed four more words to meet minimum
Great service. The service representative are always helpful, and have great knowledge. Always a great place for service
Very pleased. Matt went out of his way to address a very difficult challenge and accomplished same in a very satisfactory manner. .
My service advisor and the service department manager did an excellent job of keeping me updated on my cars needed repairs. The service was completed in a timely manner.
Always friendly, efficient and courteous. This us my first BMW and will never own any other car.
Baron BMW takes superior care of my car and my experience with the service department is always positive. I highly recommend Baron BMW to anyone.
From the time I arrived to the moment I left I was treated by the employees with the utmost care and kindness. I arrived at the wrong service area and a very kind young man, Landon, offered to drive me to the correct location. There I met with Virginia who took care of everything I needed for me, even showing me how some of the features in my car work after the service was completed. I felt seen and heard.
Honest, quick, Best Dealer for Service in the Kansas City Metro. Make You feel like Family. Recommend 1000%
They got my car in by appointment right away, and always have competitive pricing on services. Very clean dealership as well and take care of you and your car like one of there own.
Fast and professional experience. Received a thorough inspection in complementary car wash when I brought my car in for a recall repair.
Very helpful, nice, and well at explaining things to me so I understand exactly what’s going on and why. Isabella and Robert were both very helpful!
Easy to talk to. Forthcoming with info about the car and the service completed at the dealership.
The team was very attentive during the entire process and ensure that my needs were taken care of.
Virginia @ Baron is literally the best advisor. She’s thorough and takes as much time as needed to look over and explain everything. If you have a particular question, she finds the answer. I suggest going in person to ask any questions tho. They don’t answer the phone and you’ll be on hold for almost an hour. Although, their parts dept does answer the phone and will follow thru. 10/10
I was given prompt professional service the minute I arrived, the dealership kept me advised on the progress and finished in a reasonable time
Was frustrated by long wait after agreeing to buy the car and finishing the paper wort, especially since it was a cash deal.
The service department went out of their way to turn a bad experience into a win. I was committed to find another dealership for my service but they responded with humility and went out of their way to ensure my inconvenience was mitigated. I am a happy customer and feel appreciated. Thanks Barron!
The service to the veacle And customer is 100 % professional I will recommend any time.
My experience was straight forward and pleasant. Service technician was polite and to the point.
Andrew and the Baron BMW service team provides excellent customer service whenever I am in for a service appointment. Andrew always keeps me up to date on every step in the service process. I always agree to the recommended services that Andrew provides because he clearly explains the recommended service and what may possibly happen if I delay service for the issues. A+ Service.
Everyone is always so helpful. I was given a loaner car as I had an appointment afterwards which made my day so much easier. It is because of the service at this dealership that I am a loyal customer and will continue to be going forward
Baron BMW is Top tier. You drive in someone is waiting for you, greetings instantly. They take your keys, you go thru some doors were everyone greets you. Lobby area wonderful snacks, soda, water and specialty coffees. You can purchase memorable for your BMW. In the gift shop. Atmosphere in general is beautiful , clean, SMELLS AMAZING. OMG
I will never get another type of car unless Baron can service it or it comes from Baron BMW. Tre as always gives great customer service, and Matthew was great as well. Thank you, hold on they even washed my car when I ... Read More DealerRater - Jun 5, 2026
I way beyond impressed with the level of service I experienced here! The communication was excellent, they got my repair done so quickly, and even offered me a ride and/or loaner car if I needed it! I need more businesses like this in my life!
I’ve been working with Baron over 20 years and they always take good care of their clients. Great service and great people! I highly recommend them.
Tre Wilder was very sweet and attentive. Several people walked right by me without saying a word, I appreciated the acknowledgement.
Baron BMW consistently gives me top notch service. I highly trust this dealership with my car’s repairs and regular maintenance.
Baron is the only place i will take my baby to get serviced! The team there is awesome and always makes me feel taken care of.
Everything went well as planned! Steve is an excellent service advisor! Definitely recommend Baron BMW
Wonderful experience with Ruth, Jess, and Branden. I highly recommend Baron to all. Convenient, thorough, friendly, and exceeded my expectations
Always get great service, service department people are very nice, friendly and easy to work with They do a great job
Great sales team and service department. They're always friendly and provide full information on status and services provided.
I dropped off with Matt and picked up with Clinton, it was a great experience. They got me in and out and didn’t push stuff on me that I didn’t need. Great place to have my BMW serviced!
Matt Cannon took great care of me and my car. I appreciate all of his help.
The staff is always friendly, when making an appointment they are sure to get you in promptly.
We have a recall on our 2025 I 5 series. Baron got us right in and we had them do the oil change and the next service call. They did great. Very friendly
Andrew and Clinton are always outstanding to work with. Smooth and stress free both are honest in communication and just great to chat with. Always above and beyond customer service.
Tre is awesome to work with in service Personable knowledgeable and very willing to help
Baron BMW sent me a Coupon for four wheel alignment on my X5. Saved me over $200 to have this done.
Baron BMW is the best with wonderful employees. Fantastic service and very loyal to customers. Honest, reliable, and considerate.
"Five-star service at Barron BMW! My service rep was incredibly thorough and made sure I was kept in the loop the whole time. Attentive, professional, and efficient—exactly what you want from a dealership. I'll definitely be back.
Service Advisor went the extra mile to make the repair in a matter.. Great experience!
Tre was very helpful he was friendly and explained everything. Went above and beyond to get my car done before noon. I was headed out of town.
I had a great experience at Baron BMW. They were able to get me in quickly, took care of my maintenance efficiently, and had my car back to me faster than expected. The whole process was smooth and hassle-free. Really appreciate the prompt and professional service
I really appreciate the service and less than anticipated cost.. my car has really been better since going to you guys.
The service rep, Clinton Wong, was able to get the vehicle service scheduled quickly and resolved the issue with the vehicle immediately. Always great customer service from Clinton and Baron.
The lounge is very clean. The people are very professional and they keep you up-to-date on things that might need to be repaired later.
Needed new tires for my Z3 contacted Clinton Wong he ordered the new tires I wanted and scheduled my appointment quickly and got my car taken care of
I’ve noticed after several visits that the service department runs very smoothly. as soon as you pull into the garage you’re always promptly and politely greeted by a service team member who asks why you’re there and offers help.
Very friendly and knowledgeable people. The service was quick. They offered multiple options for getting me back to pick up the car when service was complete. Very satisfied with everything.
Process was fast and seemless. Was in and out in less than 2 hours. Everything as promised
Baron’s Showroom is beautiful, they have all the BMW models on display and their service is great.
Seamless and professional! Gold standard. 2006 and still going strong one two three four five six seven eight nine ten
Great service, good communication, snacks and refreshments and they washed my car! Im very pleased overall.
Brayden was awesome. He was a really great salesman and nice to work with! Extremely knowledgeable great future for that guy!
Matthew Cannon was my service advisor. He was helpful and pleasant. I had a coupon for an oil change. I have had so much trouble at Take 5 oil change, that I felt I needed to go to the dealer to ensure it was done correctly. Actually my husband didn’t give me a choice after what I just experienced.
(This last oil change at Take 5 has resulted in me having to incur nearly $1000 in damages, and they are not taking responsibility, nor are they allowing me to view the footage that they say proves they are not at fault. The ... Read More DealerRater - Mar 25, 2026
Very easy to work with. My advisor was so helpful and such a pleasure He helped sync my phone and showed me how to find things I was unaware of. He took his time and was truly a gentleman.
Great customer service! Expeditious efforts by all!! Exhibited a competent and customer oriented team! Service second to none.
4 stars because they didn’t vacuum out the back seat mat only the front. Other than that service was great!
Seems to be very good in all of there operations. Sales and service combined. Happy with them.
I went to baron bmw thinking I had made an appointment at 10 but I made it for the south bmw. Luckily they were able to take me. Cooper Bratcher was my advisor and he was excellent. From the start to the end he kept me informed how long it should take when they car to start working on it and when it was done. Told me there were no problems and nothing else needed to be done. He did his job over and beyond. I rate him a 10 and hope when I go for service I get him again.
On 03/16/2026, was able to walk in, to view a vehicle and spoke with Joshua about purchasing it. Made the process easy and was able to have a conversation about the details of the vehicle and going over the financing details. Overall, I would say my experience with Baron BMW was great and happy with their customer service and hospitality.
Great experience all around . Staff is always courteous and very knowledgeable as well as professional
Service Representative Clinton Wong was very helpful with check in and again during service appointment and afterwards. My bmw was serviced as needed. It was left clean and ready to drive away.
Amazing service today. Stephen went above and beyond—BMW truly delivered an exceptional experience ty
Super service. Efficient and friendly goes the extra mile. Splendid esp Clinton at baron bmw
The experience was very good and the rep was positive and easy to talk to.
Ryan Bell at Baron BMW was a great salesperson. We had a quick negotiation and I am very happy with the price. I love my new Artic Blue X3!
Clinton is fabulous. He is very responsive and reliable. I know I can count on him to get my car fixed.
I had great service today at Baron BMW. The service was on time and completed in a timely manner. Great people to work with! Very customer oriented and knowledgeable.
The service was awesome, especially Tre, the young man who helped and guided me as to what was the best repairs that I should have done. The only thing that would have been better is if the repairs were free. - Ha Ha
Courteous the dealership was clean, restrooms, etc. atmosphere was very friendly they were not able to was my car but that is fine
Very honest in explaining what repair service needed to be done and what could be done later.
I’m so glad to have Clinton Wong as my service advisor today. Clinton was very courteous and knowledgeable about BMW cars and auto repairs in general. He was able to fully explain what was done and what was recommended for my car in detail, and kept me updated throughout the process. Baron BMW is lucky to have a good and experienced advisor like Clinton on their service team.
Clinton Wong was my service advisor. He went above and beyond to get some issues taken care of that Corporate BMW would not address, so he stepped up and went to bat for me and got it all done. He was great to work with. Zach also did great during the week of work.
Thank you Clinton for the excellent service! I came in for a check on the brake light, oil change, and scheduled maintenance check for my BMW X2. I had planned to stay at the shop until the service was completed, so my BMW was quickly evaluated, Clinton consulted me on quotes and next steps, then started the service. I was out at the time they estimated and was able to get some work done comfortably in the desk top room (fast wifi too!) Thanks for a great experience.
Great service! This was my first service and was complimentary. I went in and they asked me if i wanted a wash. I told them yes and what i did not anticipate them cleaning the interior as well. It had been a minute since i had cleaned the interior and i was pleasantly surprised and noticed it when i got in. Great service! Will definitely visit again!
Reviews & Testimonials | BMW of Shawnee Mission
